Administrative Assistant

You'll be the backbone of our client's operations—managing calls, emails, live chat, and case processing for a growing team. This remote role is perfect if you thrive on variety: no two days are identical, and you'll own the full client experience from first contact through to follow-up.

✨ About the role

You'll work U.S. Eastern Standard Time hours in a permanent, remote position supporting a dynamic team. The role sits at the intersection of client-facing service and back-office efficiency: you'll answer phones with professionalism, intake new clients into our system, process cases with precision, manage schedules, handle live chat, and provide billing support. Every interaction matters—you're often the first voice a client hears.

🎯 What you'll do

• Phone management: Answer and direct incoming calls, gather information, handle inquiries with clarity and patience
• Client intake: Collect details from new clients, enter data accurately into our systems, set them up for success
• Case processing: Data entry, document management, and ensuring cases move through the pipeline smoothly and on time
• Email and chat: Respond to client emails and live chat inquiries, escalate urgent matters, keep things organized
• Scheduling: Coordinate calls, appointments, and meetings for team members and clients
• Billing support: Assist with invoicing, payment tracking, and account updates (we'll train you if QuickBooks is new)

🧠 What you'll bring

• Proven experience in an administrative or customer service role
• Strong written and verbal communication—clear, professional, and friendly
• The ability to juggle multiple tasks and prioritize without dropping the ball
• Proficiency with Microsoft Outlook and Word (essentials, not nice-to-haves)
• Excellent attention to detail and organizational habits
• A courteous, professional demeanor under pressure
• (Bonus) Any experience with QuickBooks or accounting software

🌟 Why you'll like it here

Remote work means flexibility and no commute. You'll have real variety—this isn't a one-task role; you're touching every part of the client journey. You'll work with a team that values responsiveness and clarity. And you'll build systems and processes that scale as the company grows.

📨 How to apply

Ready? Tell us about your background, your strongest administrative or customer service win, and why remote work suits you. We'll be in touch within 2–3 days.

Salary: ZAR 18,000–23,000 per month (permanent role).