Senior Client Services Manager
We're recruiting on behalf of our client — details are shared with shortlisted candidates.
Senior Client Services Manager
Location: Cape Town | Employment: Permanent | Work Mode: Office-based
About the Role
We are recruiting on behalf of our client, a leading digital experiences company delivering innovative solutions to retail, stadia, and global brand activation campaigns. This is a pivotal client-facing role where you will own the day-to-day relationships with our two largest experiential agency clients, acting as the primary strategic contact and driving significant commercial growth.
You will be the voice of our client internally and externally—managing communications with precision, identifying expansion opportunities, scoping complex projects, and ensuring flawless delivery across multiple concurrent campaigns.
What You'll Own
- Client Ownership: Be the single point of contact for two major agency accounts; manage all communications to a same-day response standard and build deep, multi-stakeholder relationships across departments
- Commercial Growth: Identify upsell and cross-sell opportunities and contribute to a combined account revenue target of £700,000 in FY27
- Project Clarity: Work closely with operations teams to scope briefs accurately, review cost estimates, and oversee client-facing deliverables at key milestones
- Operational Excellence: Maintain 100% disciplined CRM logging, produce weekly account summaries for leadership, and ensure all projects have clear next steps, owners, and timelines
- Business Development Support: Contribute to proposal preparation, support cost analysis, and escalate complex briefs to the business development team
Who You Are
- 10+ years in account management or client services within experiential, events, or creative production agencies
- Proven success managing complex, multi-stakeholder relationships with international organisations in an agency or vendor environment
- Exceptionally strong written and verbal communicator—clarity and professionalism are non-negotiable
- Hands-on with CRM systems (Zoho experience valued) and disciplined about data hygiene
- Commercial thinker: you understand briefs, scope implications, and cost processes
- Self-directed and capable of juggling multiple live accounts and new opportunities without close oversight
- Ambitious to grow your skills and take on greater responsibility
- Comfortable working across time zones to support global campaigns
Why Join
This is a high-visibility role within a growing digital experiences company. You will have direct influence on client satisfaction, revenue growth, and strategic account development. You'll work alongside talented business development and operations teams in a collaborative, fast-paced environment where your relationship management skills will be genuinely valued.