Enrolment Specialist

## Enrolment Specialist (Remote, US Business Hours) — Early Childhood Education Network **Contract | Hybrid/Remote | ZAR 15,000 – 16,000 per month** Are you a natural on the phone, warm with people, and driven to help families make one of the most important decisions of their child's life? A fast-growing, nationwide network of early childhood education schools in the US is looking for an **Enrolment Specialist** to be the very first voice families hear when they reach out. This isn't a script-reading call centre job. You'll be a trusted guide — answering questions, following up with warmth and persistence, booking campus tours, and walking families from "just curious" to "enrolled" — all while working US business hours from home. ### What you'll be doing - Responding to inbound inquiries from prospective families by phone, email, and web forms - Proactively following up on leads to keep them warm and moving through the enrolment funnel - Scheduling and confirming campus tours in coordination with on-site school leaders - Guiding families through every step — from first contact to signed enrolment - Logging every interaction, call, and outcome accurately in Salesforce CRM - Managing a high volume of leads and tasks without letting any family fall through the cracks ### What you'll bring - 1+ years in customer service, ideally with sales or customer acquisition experience - Clear, confident spoken English — you'll spend most of your day on calls with American families - A warm, persuasive communication style, written and verbal - Strong organisational skills — you thrive managing multiple leads and priorities at once - Comfort working US business hours from home - Salesforce CRM experience is a strong advantage ### Why this role - Be part of a mission that matters — helping families access quality early childhood education - Fully remote flexibility with the structure of a growing, established network - Work directly with school leaders and see the real-world impact of your work If you love people, love a good conversation, and get satisfaction from turning an inquiry into a "yes" — we want to hear from you. **Apply now and tell us why you'd be great on the phone with our families.**