Account Coordinator

You'll be the backbone of our client's account management team, turning sales conversations into successfully implemented telecommunications solutions. This role sits at the intersection of client needs, vendor coordination, and internal delivery—where your attention to detail directly impacts customer satisfaction and project timelines.

✨ About the role

You'll support Account Managers throughout the full sales and implementation lifecycle for telecommunications services. This means gathering client information, coordinating with vendors for pricing and technical specs, preparing service orders, maintaining CRM records, and ensuring nothing falls through the cracks. You'll work independently in a remote environment, managing multiple projects simultaneously while staying proactive about follow-ups and problem-solving.

🎯 What you'll do

• Gather and verify information about clients' existing phone, internet, television, and communication services
• Communicate with telecommunications vendors to obtain pricing, quotes, and service availability
• Prepare service orders, coordinate documentation, and track required signatures
• Maintain accurate CRM records and project notes so Account Managers stay informed
• Follow up with vendors to ensure timely completion and flag delays early
• Coordinate between internal teams to keep implementations on schedule
• Handle administrative tasks that keep the operation moving smoothly

🧠 What you'll bring

• Excellent written and spoken English with professional communication skills
• Strong organizational ability and exceptional attention to detail (errors here ripple through projects)
• Comfortable communicating directly with vendors and clients
• Proven ability to juggle multiple priorities and deadlines
• Proactive follow-up habits and genuine problem-solving mindset
• Experience using CRM systems
• Proficiency in Microsoft Office or Google Workspace
• Ability to work independently and stay self-motivated in a remote setting

🌟 Why you'll like it here

You'll work with a focused team that values precision and accountability. Your work has clear impact—every service order you coordinate and every vendor follow-up you manage shapes the client experience. The role offers genuine autonomy: you'll own your project pipeline and develop real relationships with vendors and internal stakeholders. If you enjoy operational excellence and the satisfaction of delivering on commitments, this is the role for you.

📨 How to apply

Submit your CV and answers to our application questions. Tell us about a time you coordinated multiple moving parts to deliver a successful project, and why you're drawn to this kind of operational support work.